Incident Communications Management
A $1.4 billion provider of property information, analytics and data-enabled services needed to improve its communication process when dealing with system outages.
Increase Company Efficiencies
A medical software company operating in north-America needed to improve overall performance after a global efficiency improvement initiative was failing to deliver any substantial results.
A leader in the automotive aftermarket industry in Southern California needed to improve efficiency and productivity while maintaining industry-leading customer service and satisfaction.
Improve Support Operations
A medical software company operating in north-America needed to improve its Customer Support function to meet the performance expectations set by the company's European parent.
Uncovering Improvement Areas
A medical clinic needed to improve operational efficiencies to provide better patient care and meet new demands on resources.